Celebrating 10 years supporting UK care professionals 2016 - 2026
MEET THE TEAM
The people behind the Care Professional Organisation
We are a small, dedicated team. We are passionate about the care profession and committed to making a difference.
Paul Featherstone - Founder and Chair
Paul founded the Care Professional Organisation in 2016, driven by his own experience working as a carer.
Having worked the long shifts, carried the responsibility, and felt the quiet pride that comes from making a real difference, he knew the sector needed somewhere that understood care from the inside. A place where Care Professionals could be respected, listened to, and supported. That conviction remains at the heart of everything the organisation does.
Our office team
Zoe Jones - Operations Officer
Zoe brings first-hand experience of care to her operations role, having previously worked in community care.
She holds an NVQ Level 2 in Health and Social Care and a degree in Business Studies from the University of Wales Trinity St David. A combination that gives her both a grounded understanding of what Care Professionals face on the ground and the operational knowledge to support the organisation effectively.
Kelly Thomas - Governance & Policy Co-ordinator
Kelly's background spans both frontline and operational roles in care, giving her a well-rounded understanding of how the sector works in practice.
She holds a Level 3 NVQ in Health and Social Care and is particularly passionate about dignity in care, safeguarding, and building systems that genuinely work for the people they are designed to support.
Lily Thomas - Membership Officer
Lily has a background in healthcare administration, with a focus on supporting Care Professionals through the processes that underpin their work.
She is passionate about making every interaction straightforward and stress-free and takes pride in ensuring that everyone feel supported and valued from the very first point of contact with the organisation.